Cities XL has a number of technical problems, some of which can be solved with easy workarounds.This article details all known issues, solutions or workarounds where known and how to obtain additional support.They are stored here: C:\Users\YOURNAME\App Data\Local\Focus Home Interactive\Cities XL 2011\live\offline\solo (Insert your username and Cities XL Version above) If you have trouble finding the App Data folder, please follow these instructions.Microsoft Show hidden files how to show hidden folder files in windows 7 This article (to be rewritten here eventually) details how to backup saved games If the worst happens and you lose a city and didn't have a backup, then the following two articles (to be rewritten here ultimately) detail methods that might allow your city to be recovered.Please do not request tech support on the wiki - that's not what this site is for. Go to: [Win XP]Workplace\Extras [Win Vista/7]System Control panel\Viewing and Adjustment\Folder preferences And tick "View" (not in Windows XP) Than search for an option saying "show all hidden folders and files" and tick it.Backing up your cities is of vital importance since uninstallation, patching, occasional bugs and other issues can result in you losing cities that took many long hours to build.Therefore, I can enter an url of get the gamesplanet front page rather than the "buy the game" page.
Copy the "solosaveregion XXmap XX" folder into your CXL 12 solo folder (XX stands for a number depending on the region/map you are playing on) You can locate your 2011 saved cities in: C:/Users/Username/App Data/local/Focus Home Interactive/Cities XL 2011/live/offline/solo Your 2012 saved cities should be located in: C:/Users/Username/App Data/local/Focus Home Interactive/Cities XL 2012/live/offline/solo If you have trouble finding the App Data folder, please follow these instructions.
Microsoft Show hidden files Just log into the site you bought it from and re-trigger the download - Focus themselves don't sell the game - they have partners that do.
When I try to buy from the Focus site, I get linked through to
All of the game download websites (that I know of) ask you to create an account and store a record of the games that you own, so logging back into the site that you bought it from ought to allow you to re-download.
Of course, you may not have bought via gameplanet - another Focus partner is Metaboli.
The game is also available on Steam and via a variety of international partners so it is important to identify who you made your purchase via.