Click OK to continue installation.” •Sophos returns the error “Error 3057.
There was an unexpected error while attempting to create, repair or delete a user account.
Some anti-spyware programs may prevent you from extracting these files properly.
Please temporarily disable any anti-spyware programs on your computer.
Click OK to continue installation.” If Sophos returns the above error message during installation or returns an error that refers to “sauconf.xml” the Sophos Auto Updater is not pointing to the appropriate autoupdate servers.
This requires MSIZAP.exe, a utility to remove installers.
Troubleshooting Sophos Some users may have trouble installing the latest version of Sophos on their Windows operating system.
I already have another anti-virus application installed on my computer. Before installing Sophos, make sure that you have already uninstalled all other anti-virus programs (such as Norton Anti-Virus, Mc Afee Virus Scan, etc.) from your computer.
If you do not do so, Sophos may fail to install or not run properly.
Problems may occur during the installation or updating process.
The following is a list of common problems, questions, and solutions: •The Sophos installer files fail to extract properly •I already have another anti-virus application installed on my computer. •Sophos returns the error “25011: Sophos Auto Update could not read updating settings from [source].